Help & Support

Wride is a ride-hailing service in India that offers convenient and reliable transportation options through a mobile app. It connects passengers with drivers, providing a range of vehicle options to suit different needs. 

Wride is currently servicing the Pune area, we plan to expand in future, please visit our website https://wride.life and provide the area you need serviced. 

Wride operates 24/7, so you can book a ride at any time of day or night. 

You can download the Wride app from the App Store for iOS devices or Google Play for Android devices.

• Smartphone Compatibility: Ensure that you have a compatible smartphone (Android or iOS) with a stable internet connection.
• App Store: Open the respective app store on your smartphone (Google Play Store for Android or App Store for iOS).
• Search for the App: In the app store's search bar, type 'wride' to download the application.
• Select the App: From the search results, choose the official 'wride' app.
• Download the App: Tap on the app's icon, then select the "Install" or "Download" button. Wait for the app to download and install on your smartphone. This process may take a few moments, depending on your internet speed. 

Wride offers various ride services including,

goAuto - Auto,

goValue - Hatchback,

goStandard - Sedan,

goLarge - SUV,

each catering to different passenger and luggage capacities.
 

goAuto can accommodate up to 3 passengers with minimal luggage space.

goValue can accommodate up to 4 passengers with moderate luggage space.

goStandard can accommodate up to 4 passengers with ample luggage space.

goLarge can accommodate up to 6 passengers with significant luggage space.

If you have larger or bulky luggage, it is recommended to inform the wride partner in advance by leaving a note in the ride request or contacting them directly through the app. This allows the Wride partner to prepare and ensure there is sufficient space for your luggage.

Since wride is a software application provider enabling the wride partners to take ownership of their business so eventually it is the judgement of the wride partner that will matter the most. So, please coordinate with the Wride partner to avoid any inconvenience. 

Since Wride is a software application provider enabling the wride partners to take ownership of their business so eventually it is the judgement of the wride partner that will matter the most. So, please coordinate with the Wride partner to avoid any inconvenience as some may allow pets while others may not.

Download the Wride app, sign up with your phone number or email, and follow the prompts to complete your registration. 

Open the Wride app, enter your pickup and drop-off locations, select your ride type, and confirm your booking. 

Not yet, you cannot schedule a ride in advance through the Wride app, this feature will be released in future versions. 

Yes, you can cancel your ride through the Wride app. 

No, you cannot change your destination during a ride in the current version of the app. 

No, you cannot add additional stops to your trip through the current version of the Wride app.

You can contact the Wride partner through the Wride app using the in-app calling or messaging feature. 

Yes, you can book a ride for friends and family using your Wride account. 

Yes, you can track your ride in real-time through the Wride app.

Yes, the estimated fare will be displayed in the app before you confirm your booking. 

Yes, you can share your trip details with your contacts through the Wride app's sharing feature. 

If a driver cancels the ride, you will be notified, and you can book a new ride through the Wride app. 

Yes, the driver’s details, including name, vehicle information, and rating, are available in the app once your ride is confirmed. 

Download the Wride Driver app, sign up, complete your profile, submit the required documents. Once approved, you can start accepting ride requests.

If your application is rejected, contact Wride support for assistance. They can provide information on the reason for rejection and next steps.

You will receive a notification in the Wride Driver app and a message once your application is approved.

You can accept or reject ride requests through the Wride Driver app. When a request comes in, simply tap the appropriate button. 

Yes, as a driver, you can cancel a ride if necessary.

If there is a dispute with your ride, contact Wride support through the app or our website. Our team will assist in resolving the issue.

Yes, Wride offers different pricing for different vehicle types owing to the fact that different vehicle options have different fuel consumption, space and other convenience features. They are categorised as -

goValue - Hatchback

goStandard - Sedan

goLarge - SUV

goAuto - Auto

Wride recommends that you are ready to board the ride within 5 mins of wride partners arrival or earlier if possible. However, there is no strict limit as Wride is a software provider and Wride partners are the actual business owners so upholding mutual convenience is a win-win outcome.

If the ride has commenced then the time factor is in place for fare calculation so any stoppage time will be auto included in the fare.

No, as of now we DO NOT charge any cancellation fee. Wride rely on the integrity of the passengers and trusts them to not cancel a ride if the Wride partner is on their way to pick them up.

Night fares have a multiplier as defined by the rule of law to compensate drivers for working during less busy and potentially less safe hours.

The fare is calculated based on the distance, time, and type of ride selected. Additional charges may apply for tolls, airport charges etc.

Wride does not have any surge pricing during peak or non-peak hours.

Extra charges may include tolls, airport charges etc.

Currently, Wride does not have a payment mechanism, it only supports cash or UPI payments directly to Wride partner.

Yes, a detailed breakdown of the fare is available in the Wride app at the end of the ride.

Yes, you can download the receipt for your ride from the Wride app.

Currently, fare splitting is not available. Each passenger needs to pay the driver directly.

Currently, Wride supports cash/UPI payments. Note that fare is paid directly to the driver.

Wride ensures the privacy and security of your personal information through encryption and secure data storage practices. Detailed information is available in our Privacy Policy.

You can delete your account and personal information through the app. We will process your request as per applicable data protection laws.

Your ride history is stored in the Wride app for a minimum of one year. You can access and review your past rides anytime. 

In case of an emergency during your ride, use the SOS button in the Wride app to contact local authorities.

You can also use the share button to share the current trip with your contacts.

Wride does a live tracking of the ongoing ride, thus, in case authorities requests we can provide the information as per the law.

Wride ensures safety through thorough background checks on drivers, in-app safety features, and 24/7 support.

If you leave an item in a Wride vehicle, contact our support team with details of your ride and the item. We will assist you in recovering your lost item.