1. Introduction
Welcome to Wride. We are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services, including our mobile application, website, and other related services (collectively, the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.
2. Data Controller
Wride is the data controller responsible for your personal data. For any questions or concerns regarding this policy or data protection, please contact us at:
Wride Data Protection Officer
Email: privacy@wride.life
3. Information We Collect
3.1. Personal Information
We may collect personal information that you provide to us directly, including but not limited to:
– Name
– Email address
– Phone number
– Gender
– Address
– Profile picture
– Location data
3.2. Usage Information
We may automatically collect information about your use of our Services, including but not limited to:
– Device information (e.g., IP address, device type, operating system)
– Log information (e.g., access times, pages viewed, web browser)
– Location information (e.g., real-time location data through GPS)
– Cookies and similar tracking technologies
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
– Performance of a contract: Processing your data is necessary for the performance of the contract between you and Wride.
– Legitimate interests: We process your data to further our legitimate interests, such as improving our Services and ensuring the security of our operations.
– Compliance with legal obligations: Processing your data is necessary for compliance with our legal obligations.
– Consent: We process your personal data based on your consent where applicable.
5. How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
– Providing and maintaining our Services
– Processing transactions and sending related information
– Improving and personalizing your experience
– Communicating with you, including responding to your comments and questions
– Sending you promotional materials and other communications
– Monitoring and analyzing trends, usage, and activities
– Detecting, preventing, and addressing technical issues and fraud
– Complying with legal obligations
6. User Rights
Under the GDPR, you have the following rights:
– Right to access: You can request access to the personal data we hold about you.
– Right to rectification: You can request correction of any inaccurate or incomplete data.
– Right to erasure: You can request deletion of your personal data under certain conditions.
– Right to restrict processing: You can request restriction of processing of your personal data under certain conditions.
– Right to object: You can object to the processing of your personal data in certain circumstances, including for direct marketing purposes.
– Right to withdraw consent: If processing is based on consent, you can withdraw your consent at any time.
To exercise any of these rights, please contact us at privacy@wride.life.
7. How We Share Your Information
We may share your information with third parties in the following circumstances:
7.1. With Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
7.2. With Drivers
We may share your information with drivers to enable them to provide you with the requested transportation services. This may include your name, location, and contact information.
7.3. For Legal Reasons
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
7.4. Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
8. International Transfers
Your personal data may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We will ensure that appropriate safeguards are in place to protect your data as required by GDPR, such as standard contractual clauses or reliance on the EU-U.S. Privacy Shield.
9. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (e.g., tax, accounting, or other legal requirements), resolve disputes, and enforce our legal agreements and policies.
10. Automated Decision-Making
We do not engage in automated decision-making, including profiling, that has legal or similarly significant effects on individuals. If this changes, we will update this Privacy Policy and provide you with meaningful information about the logic involved, as well as the significance and the expected consequences of such processing.
11. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the internet or method of electronic storage is completely secure.
12. Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the “Effective Date” at the top of this Privacy Policy. Your continued use of the Services after the changes become effective constitutes your acceptance of the revised Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@wride.com.
By using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.